Product
Knowledge Base
The same articles serve three uses: the public portal, suggestions in the contact form, and replies from your agents. Written once, corrected once.
Markdown writing
Editor with preview, directly pasted images, colored code blocks. Version history with comparison and rollback.
Public or internal
An article can be visible to all, reserved for logged-in customers, or reserved for agents for internal procedures.
Suggestions at the right time
While the customer types their subject, three relevant articles appear below the field. This is where ticket volume decreases.
Centre d'aide Acme
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Suggéré dans le formulaire
« Pourquoi ma facture apparaît deux fois ? »
In detail
Portal and publishing
- Address
- Subdomain like help.yourdomain.com, with automatic certificate.
- Customization
- Logo, accent color, font, editable homepage and footer.
- Structure
- Categories, subcategories, pinned articles, linked articles.
- Search
- French full-text index with common typo correction.
- Request tracking
- Logged-in customers see their tickets, reply, and attach files.
- Widget
- A 14 KB script: search for articles and open a ticket without leaving your app.
- Measurement
- Number of views, declared resolution rate, queries with no results to address.
Embed the widget
<script
src="https://acme.open-helpdesk.com/widget.js"
data-workspace="acme"
data-locale="fr"
defer
></script>Other modules