Open*HelpDesk

open source

The helpdesk you can read, modify, and host

Open HelpDesk manages your support emails, SLAs, and article base. Free for up to three agents, then 9 € per agent per month — or install the repository on your own server with the same codebase.

Create a free spaceRead the documentation

Free for up to 3 agents · no time limit · no credit card · export your data at any time

acme.open-helpdesk.com/app/tickets
IDSujetSLAAgent
#4821Facture double sur juinMarie Duval · priorité haute42 minLéa
#4820Export CSV videStudio Novak · priorité normale3 hKarim
#4818Accès SSO refuséMairie de Blois · priorité haute18 min—
#4815Demande de remboursementPierre Aubry · priorité basse1 jLéa
#4811Webhook non reçuTech Ardennes · priorité normale5 hKarim

0 €

for up to 3 agents, no time limit

9 €

per agent per month thereafter, AI included

100 %

of the core under AGPL-3.0 license

Features

What you install on day one

Four modules that cover the daily work of a support team. Each has its detailed page.

Shared Inbox

All emails, forms, and chat messages in one queue.

See detail →

SLA and Rules

First response times, escalations, triggers, and macros.

See detail →

Knowledge Base

Public or internal articles, customer portal, and widget.

See detail →

Channels and Integrations

Email, chat, WhatsApp, API, signed webhooks.

See detail →

Getting Started

From account creation to your first tickets in minutes

  1. Step 1

    Create your free space

    A name, an email address, and a password. No credit card, no waiting time: your helpdesk is ready immediately.

  2. Step 2

    Invite your team

    Add your colleagues by email in two clicks. Up to three agents for free, with no time limit.

  3. Step 3

    Connect your support address

    Forward support@ to Open HelpDesk or connect your existing mailbox. The first tickets arrive within a minute.

  4. Step 4

    Set your first rules

    An SLA policy, automatic assignment, an acknowledgment message. Essential setup, without unnecessary complexity.

Hosting

Two ways to use it, one source code

Hosted version

We manage servers, daily backups, and updates. Data stored in Paris, dedicated subdomain, security updates within 24 hours.

View pricing

Self-hosting

A Docker Compose, a PostgreSQL database, a Redis. No agent limit, no license key, no disabled features.

git clone https://github.com/open-helpdesk/core
cp .env.example .env
docker compose up -d
Installation Guide

Create a space, import your tickets, then decide

Import from Zendesk or Freshdesk retains tickets, attachments, and addresses. If you change your mind, everything exports to CSV and SQL.

Create a spaceMigration Guide