Comparison
The same support, without the Zendesk bill
9 € per agent instead of 55 €, free for up to three agents, AI included in the seat and European hosting by default. For ten agents, 1,080 € per year instead of 12,696 €.
Table
Line by line
| Open HelpDesk | Zendesk Suite | Freshdesk | |
|---|---|---|---|
| Free plan | 3 agents, no limit | none | 6 months, 1-2 agents |
| Entry price per agent per month | 9 € | 55 € | 19 € |
| Current tier per agent per month | 19 € | 115 € | 55 € |
| AI surcharge per agent | none | 50 $ | 29 $ |
| AI rate beyond quota | 0.15 €, published | 1.20-1.50 $, not published | 0.49 $ |
| Monthly payment surcharge | none | ≈ 30 % | ≈ 20 % |
| Hosting in the European Union | by default | paid option | paid option |
| Self-hosting possible | |||
| Source code viewable | |||
| Complete data export | SQL and CSV | CSV | CSV |
| Assisted migration from Zendesk | |||
| Guaranteed price for existing customer |
List prices recorded mid-2026, annual commitment, 1 $ = 0.92 € conversion. We do not offer integrated telephony, CMDB, or an application marketplace.
Why change
Three reasons to switch to Open HelpDesk
The price displayed is the price paid
9 € per agent, all inclusive: SLA, rules, knowledge base, API, export, and agent-side AI. No 50 $ option, no hidden counters, no monthly surcharge.
Your data stays in Europe
European hosting by default, not an optional extra. AI runs on a model hosted in the Union, and your conversations are not used to train third-party models.
You are never locked in
Open source code under AGPL-3.0, SQL and CSV export at any time, assisted migration from Zendesk. Leaving remains possible, which is why you stay.
Real cost
What you save each year
3 agents · per year
0 €
Open HelpDesk, Team plan
1 822 €
Zendesk, equivalent tier
10 agents · per year
1 080 €
Open HelpDesk, Team plan
12 696 €
Zendesk, equivalent tier
25 agents · per year
2 700 €
Open HelpDesk, Team plan
31 740 €
Zendesk, equivalent tier